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 The Silversea Experience
Butlers for everyone
March 18, 2009 - Silversea Cruises is raising the bar in
personalised service with plans to feature butlers for all guest
accommodation. The enhanced service will be phased in gradually over the
coming months.
The line's newest all-suite ship, Silver Spirit, will provide butler
service in all accommodation when launched in December.
Says Christian Sauleau, Executive Vice President of Fleet Operations: "By expanding the butler service, we're essentially elevating the qualifications and calibre of our hospitality staff to ensure we continue
to deliver a guest experience of unsurpassed quality.
"Our butlers come to us from some of the world's finest hotels and grandest
homes, already highly trained in the art of recognising guest preferences
and anticipating their needs, ever attentive yet in the most unobtrusive
manner."
Sauleau adds: "Each butler, assisted by a suite attendant, is empowered to
troubleshoot problems and provide special service touches, ultimately
creating a suite environment where one can relax and feel totally cared
for."
As the complimentary service rolls out to all accommodation, it will join
an already expansive array of all-inclusive amenities available to
Silversea guests.
Currently, complimentary butler service is available in the top-category
accommodation - Royal, Grand and Owner's Suites, but in May and June it
will be rolled out to Silver and Medallion Suites then to all accommodation
on all ships by the end of the year.
The butler service will be rolled out as follows:
Silver and Medallion Suites
- 7 May: Silver Wind
- 17 May: Prince Albert II
- 19 May: Silver Whisper
- 30 May: Silver Cloud
- 7 June: Silver Shadow
Remaining suites
- 21 September: Prince Albert II
- 9 October: Silver Cloud
- 24 October: Silver Whisper
- 9 November: Silver Wind
- 2 December: Silver Shadow
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